NEWS AND OFFERS
Motorbike shop in London
Based in Isleworth, Jap & German is one of the most reputable motorbike shops in London. We offer a wide range of repair and services to our customers act competitive prices.
Find out more
Guest book - our customer reviews
Have we serviced your bike? Did you purchase a bike from us? Are you new to our website?
We are always pleased to hear from our customers and visitors, so why not send us your thoughts?
Top Job!
Submitted on August 15, 2018 - 17:39 — Andy
Had my R1200R in this morning for a set of new Dunlop Roadsmart tyres.
Prompt, efficient and courteous service. Completed while I waited (just around the corner at a great patisserie for coffee and cake).
Recommend these chaps thoroughly.
Diolch yn fawr!
Thank you!
Submitted on February 14, 2018 - 18:10 — Theo
It is so refreshing to deal with Steve and Tony who are not only technically knowledgeable but also honest and understanding. There aren't many BMW mechanics out there who will take the time to identify problems and actually tell me how I can fix them myself/suggest a sensible workaround for a commuter on a budget!
I will certainly return if the R1150R needs anything further in the future.
Pleased customer
Submitted on June 30, 2017 - 09:58 — Jonathan Smith
I've had some work done on my Kawasaki Ninja 650 a while back. A friend referred you guys to me and you did an excellent job. I wanted to thank you after stumbling upon here. And if you guys ever need GPS trackers, my friend owns a GPS company.
Anyway, thanks again.
Top guys
Submitted on September 2, 2016 - 08:54 — Rick
Just a quickie to highlight the excellent customer service. I stopped by at Jap & German Motorcycles recently as my Kawasaki Versys was showing the high-temperature light intermittently. I didn't have an appointment was dropped by on the off chance that they could look at it. I was attended to immediately, the system was pressure tested, the rad checked and topped up with coolant. No obvious fault or leak could be found and I'll be taking it back for a service and a more thorough check when I have more time. The cost? Nothing ! I was even given a small bottle of coolant to get me through the day should it need it. Fantastic. Couldn't ask for more. Thanks guys.
Service
Submitted on August 4, 2016 - 16:43 — David Lister
Steve and Tony are magicians. They have worked on my R850R and C1 for over a decade. Prompt efficient helpful and well priced. I would recommend them to any bike user. Top People
Servicing and General advice
Submitted on July 11, 2016 - 17:44 — James Cooper
I have had the guys work on my BMW R1200GSA and Honda CRF250L. I'm always happy with the advice and work. They will always have me as a custome. As they don't F*CK it up or makeup jobs that were never done. Unlike some dealers and other mechanics!
Thanks guys.
Generosity
Submitted on May 22, 2016 - 21:30 — Deon
I want to thank all of you guys at Jap&German, I was a victim of a stolen helmet around the corner and the friendly team just gave me a free helmet to get me through the day! Awesome and bless you all!
Service
Submitted on November 26, 2015 - 12:34 — Christian
Steve and Tony are great guys. Just serviced my bike with them. Totally honest, no B/S, excellent customer service. I'll give an example. Whilst in the shop I enquired about a GS. They said it was a customers who would be back to collect it. How long has it been here, I said, 2 years was the . They still spoke to the guy regularly who was living abroad. Brilliant. I won't take my bikes anywhere else. Mega
Extremely good service
Submitted on November 26, 2015 - 09:53 — steve
27/05/2015
by michaelw60
Tony and Steve at Jap and German Motorcycles were extremely helpful and couldn't do enough to help. Very honest and great customer service,
Cheers chaps
A thoroughly good experience!
Submitted on November 26, 2015 - 09:51 — steve
05/11/2015
by MIkeKramer Report this review
Steve and his brother made me very welcome when I popped in to have an adjustment on my boxer carbs before heading back to Cornwall. Nothing was too much trouble so I had few extra bits done. Their knowledge and experience is vast and prices reasonable for London. I would call it decent old fashioned service, no fancy showrooms to pay for, like the main dealership.
They are such nice blokes you don't mind parting with your hard earned pension in my case! I shall certainly be back.
F800st
Submitted on October 4, 2015 - 20:23 — Dave Smith
I had an alternator fitted earlier this year and was very impressed with the service so when I needed a new drive belt I had no hesitation in coming back to Jap and German Motorcycles very good people to talk to nice attitude and a good job. Would recommend.
R100R
Submitted on July 16, 2015 - 18:07 — Richard Carr
I dropped my bike last week, after which it wouldn't start.
The guys at J&G have been fantastic - it's now sorted and better than ever. They are friendly, knowledgeable, happy to talk about what they've done and very thorough. All in all I'd recommend them very strongly
R80TIC
Submitted on September 15, 2014 - 10:24 — steve
Attn of Steve and Tony.
Dear Chaps,
Just a quick note to say Thank you for the attention and work you both did to my BMW. It is now running a treat and it is a credit all round and I enjoy using it. Thank you both very much.
Best wishes to you. Yours sincerely.
Vincent Roels
R1150RT
Submitted on September 15, 2014 - 10:21 — steve
Guys - you fixed my red R1150RT on Friday (broken stick
coil). What a difference - the bike is running like a dream and
totally transformed . Thank you for fitting me in and fixing it
so quickly. Regards. Tony
my K100rs A Very happy customer
Submitted on June 27, 2014 - 10:31 — Tight bloke on a BMW
Brilliant motorbike shop the lads know more than BMW my k100rs is back on the road thanks to Steve and Tony when no one else could help me
Paul
Repairs and service
Submitted on June 25, 2014 - 08:18 — Stacey
Hi guys, a big thank you for rectifying other mistakes and doing the full service. My k12 now runs like it first rolled off the factory line and the brakes are so good they stop the bike as quick as I've taken to think about it. I'll be using you again for sure.
R1150R bike purchase
Submitted on February 19, 2014 - 09:59 — Dave
Hi Steve its Dave from Deal had a good dry ride home ,bike went well ,stops on a sixpence ?? thanks for all your help .will recommend you and your shop. - Dave Deal
2007 F800st Starting Problems
Submitted on January 12, 2014 - 20:27 — Frank F800st
My F800st refused to start. Steve at Jap and German arranged for the alternator windings to be renewed for £150+VAT rather than replace the
unit with the BMW part costing over £500. Also had a new battery, drive belt, annual service and new front tyre. Bike now running as new. Very nice people to deal with. Recommended.
Another happy customer
Submitted on January 2, 2014 - 07:21 — Nic
Had my G650GS serviced. These guys are friendly, assist you with information you request, know what they are doing and it does not cost you an arm and a leg!
K100
Submitted on December 20, 2013 - 12:30 — admin
Hello guys,
I wanted to thank you for the work you've done on my bike.
It really runs smoothly now, it feels like a different bike.
Yann
The Best
Submitted on November 20, 2012 - 19:29 — Thundercat Jim
Steve and Tony are without doubt the most competent - and nicest - people ever to look after my bike. I'm on the Jap side of the 'and German' things and my 'Cat has never run as well as it has since they started looking after it - honestly, it's a new bike under their care. Huge thanks to them - and anyone reading this, get down to their London Bridge arches and do yourself (and your bike) a huge favour.
BMW R1100R
Submitted on November 14, 2012 - 13:27 — Carlos
Many thanks Steve
Great prompt attention - see you again
Regards
Carlos
Honda CN250
Submitted on November 14, 2012 - 13:22 — Toni
Great job on the bike, too. Runs as sweet as a nut now!
Thanks and see you again,
Toni
YZF600
Submitted on November 14, 2012 - 12:52 — Jim
Hi,
Just a quick line of thanks to you and Tony, as the 'Cat is running better than ever - really pleased you tracked down what was wrong, it feels really different. Just as well it's cold and miserable or I could get myself into trouble!
All the best, Jim.
BMW C1
Submitted on October 1, 2012 - 01:31 — Colin of Tunbri.
Hello from a very happy customer, covered 500 miles now and convinced! Bit dubious at first about the C1,but everyone should experience the sheer fun of them. Thanks guys
R1150R servicing
Submitted on July 24, 2012 - 10:41 — Nicolae
An excellent customer service, and a very resourceful and also helpful approach, perfectly tailored for a beginner like me.
Excellent service
Submitted on May 22, 2012 - 20:45 — Dave A
The guys done a great job on rectifying a difficult ABS problem I had. But it is the attention to detail that is second to none in pinpointing several minor problems that my 1150rt also had and fixing all to the original quote.
These guys care. Well recommended.
Huge Thanks
Submitted on February 1, 2012 - 09:41 — Don
A huge thanks to you guys you really did go that extra mile. I've been riding bikes for 40 years, all sorts of bikes and have dealt with loads of dealers. But I have got to say the blokes at 'Jap and German' are brilliant, reliable, quick, friendly and professional and they are nice blokes too. My poor old GS 1100 feels like a new bike, they even fixed a couple of things I didn't know about AND all this for a good price. Put a huge smile on a poor old bloke. Thanks Chaps Don
F650CS Gold
Submitted on January 20, 2012 - 11:47 — Craig
Good morning Steve BMW arrived safe and sound thank you. Very pleased with the bike, a pleasure to do business with hope to deal with you again in the future. Many thanks Craig
spare part
Submitted on September 10, 2010 - 09:31 — ken butler
What nice guys I went to there workshop to book in my bike for some repairs, they asked me what the prob was then I just couldn't believe it they told me what the prob would be and how to test it, then said just undo two wires fit a new part £86 prob solved. I WONDER HOW MANY GARAGES WOULD KEEP HUSH DO IT THEMSELVES AND CHARGE ME £200+ well done long may you keep busy I will recommend 100%
Another good job
Submitted on June 29, 2010 - 16:47 — Nick
The clutch arm broke on my R850. The lads gave me a contact for recovery and replaced the broken arm on the day they got the bike.
Excellent service and kept me off the road for a minimal amount of time, greatly appreciated.
Simply the best
Submitted on May 27, 2010 - 13:01 — Paul Attwood
Steve and Tony are simply the best guys going.
They know how much my beemer means to me as I use the bike for my work. Whenever I have a problem with it they sort it out
straight away. Cannot thank them enough for all there help they have given me over the years. Cheers Guys keep the good work up.
Time to forget about BMW Battersea
Submitted on March 29, 2010 - 10:34 — Yui Law
F800s, replacement of heat exchanger, changed S to ST handlebars, Hyper pro progressive shocks, lower the bike by 40mm.
These guys are friendly, fast, reasonable, and they actually ride BMW bikes too!
R1200RT
Submitted on September 14, 2009 - 17:52 — Tony Akinrin
I went to these guys two years ago and had a service done, which was fantastic, I left the top box there because I had a problem with the lock, went back thee last week after 2 years and they still had it, bloody fantastic, forget Batterea, use these guy, got it booked in for a clutch replacement next week
R1100S
Submitted on June 23, 2009 - 14:51 — Marcus
What a difference it makes speaking to the person mending your bike. They sorted out my bike following low-speed accident and provided me with a quote for undertaking all the work the following day. They also undertook essential repairs and had my bike back on the road 24 hrs later. I felt as if I am cheating them when the invoice came as I historically went to BMW Battersea. I will never make that mistake again.
R65
Submitted on May 5, 2009 - 12:18 — Iain MacDonald
They always service my R65 and were recommended to me by BMW. Really nice guys and very helpful too.
Iain
What a difference
Submitted on March 20, 2009 - 14:36 — Regis
You were recommended to me by my friend John (a happy customer of yours) and at first, I went to you have my chain fixed, not only you didn't charge me but you also gave me advice on my bike. Straight away, I felt that I was dealing with a couple guys passionate about bikes. Afterwards, the service and kindness I received were amazing. Thanks a lot.
Oasis in the heart of the great city.
Submitted on March 19, 2009 - 17:33 — Tim
I used J&G a few years back, when I ran a very disappointing BMW650GS. The two chaps at J&G did impeccable jobs on that bike, when they were over at Kew. It's as if they knew the bike personally - a good thing, given that the bike was particularly unreliable.
Better still, the J&G men are straight down the line: they talk to you like human beings, sort of run with you, to get things sorted out. Nice doing business with articulate, professional mechanics who clearly have a love for bikes, rather than an estate agent main dealer type in a suit. This was a real comfort after dealing with damn arrogant BMW main dealers, very unhelpful, patronising, and prohibitively expensive.
And the J&G men advised me to get rid of the 650GS and get something a bit meatier. I've ran Honda VFR ever since. I'm on my fourth now, thanks guys. Shame I live in western Japan, though, because living in SE England is worth it, just for J&G.
A good job
Submitted on February 17, 2009 - 13:01 — Nick
I had my BMW R850 serviced for the first time by Steve yesterday.
Bike was out of warranty and saw The J & G link from the BMW forum website (www.forum.bmw-club.org.uk) so figured out they must be o.k. Well, they were fine, very friendly and knowledgeable and left my bike in full confidence. Made a change to actually talk to the person who would be working on the bike and also to be advised on future works. All in all very satisfied, cheaper than BMW and thoroughly recommended.
Service comments
Submitted on December 11, 2008 - 13:00 — Robert Cazenove
Steve and Tony have always been extremely helpful and efficient. I believe they give a level of service that goes beyond the norm whenever they work on my bike. A good example is doing the little things that I never asked for such as loosening up my fuel taps, polishing my wheels, putting new fuel filters on. They are the combination efficiency, experience with older bikes and infinitely more cost-effective than BMW dealerships.
Performance
Submitted on September 25, 2008 - 11:15 — blue R850
''If I only had time and tools.'' I said that before but there is no substitute for professional service. Well I had my bike serviced before by professional garage but the bike never felt this good before. throttle, handling. It's like riding a new machine. Thank you. Highly recommended BMW specialist.
k75s
Submitted on February 21, 2013 - 21:04 — David
I was thinking of passing the bike on, but after riding it this morning I think I'm changing my mind. Thanks for the following :-on the spot first aid to the slack steering after I had just bought it; sorting out the front dampers; sorting out the water pump; being very patient with the time delay between removing the belly panels and tank for respraying and getting them back; sourcing the kit to put the belly pan back properly.
Many thanks
Service at J+G
Submitted on July 30, 2008 - 10:27 — Dennis Hough
These guys did a top end rebuild and tappets plus mixture meter change for me. My bike was tapping away at traffic lights which was embarrassing and tick over was very rough too. Vines BMW had just serviced it only weeks before !!!!!!
It now runs very quietly, ticks over really smoothly and is a much better ride overall.
My bike is a R1100R with only 26000 miles on it and it will go back to J+G for servicing or repairs and not to main dealers again. You can't beat a friendly and interested outfit plus it's not far from a mainline (Waterloo) or tube station.
Miracle Workers
Submitted on July 24, 2008 - 15:51 — Julian Hough
My R75/6 was as rough as old boots until J & G got hold of it. Now it is a joy to ride. Highly-recommended.
Thanks guys
Submitted on June 20, 2008 - 15:58 — Andrew
Thanks for a great service – the bike feels great and I made it out in one piece with the new tyres. See you in 6,000 miles. Andrew McDonald R1100S
I have had my R1100s serviced here
Submitted on June 14, 2008 - 15:39 — Henry
I have had my r1100s serviced here for the last two years. I had always used a BMW main dealer before. Never again. After J and Gs first service I rode off and thought I was on the wrong bike, everything was so much smoother. A thorough service properly done, they even set up the suspension correctly. Would I go back to the main dealer- certainly not.
Another very happy customer
Submitted on June 11, 2008 - 17:33 — Norman Dinesen
Steve and Tony
A quick note to say a big thank-you for fine-tuning my machine yesterday (while I waited!). The tick-over when hot is now perfect. The bike is also slowing down again under engine compression when you throttle back, which makes it much easier to ride. The steering adjustment feels much tighter too, around the fast dual-carriageway roundabouts in Sussex.
I really enjoy riding my R65, and I couldn't keep it on the road without your help and support. How many years is it now?
Thanks!
Very happy customer
Submitted on June 1, 2008 - 10:41 — Graeme
You guys have serviced my RS100RS on several occasions and it always comes away feeling like a new bike (even though it looks like c*ap and has done over 80k).
Your attention to detail is brilliant and I really appreciate the efforts you make to fit me in at short notice and turn the workaround really quickly.
I rely on my bike for my daily 100-mile commute and it's great to know your only 10 mins away from where I work in Southwark.
Free winter safety check
Ensure your bike is winter ready with a free winter safety check.
For peace of mind, drop by and we will carry out all necessary checks to ensure your safety on the road.
What is included within our free winter safety check?
- Tyres - We will check the overall condition of your tyres including the tread depth and pressure
- Battery – We will test the batteries charge to ensure you keep moving this winter
- Coolant / Anti-freeze – We will check the strength and levels
- Light bulbs – faulty or broken bulbs are illegal
Once completed, we will discuss our findings with you and provide help and guidance if any elements do not meet the safety requirements.
Non fault insurance repair and accident management
We are now teamed up with one the UK premier accident management providers meaning we can now retain repairs onsite without the removal to an insurance repair centre. The advantages to this services include:
- Rapid recovery
- Quick turnaround time
- No loss of excess
- Replacement hire vehicle
Dealer standard diagnostics for BMW current models
Following recent requests on current BMW models, we wish to reaffirm to all potential new customers and those existing who may have upgraded; we do have full dealer capability for programming and encoding of equipped models.
Are you looking for a reliable motorbike shop in London, call us on
ADDRESS
Jap & German,
Unit 2 Isleworth Business Complex,
St. Johns Rd,
Isleworth,
TW7 6NL
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